The information contained on this website is provided by Hotpromos on an “as is” basis. This site may contain errors, faults and inaccuracies and may not be complete and current. Hotpromos, nor its affiliates, directors, officers, employees, successors or assigns, makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information contained herein, including the reliability, accuracy or completeness of the information contained on this website (including in relation to any products or services) and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained on this website. Neither Hotpromos, nor its affiliates, directors, officers, employees, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer.

Hotpromos makes no representations that the content on this website complies with the laws of any other jurisdiction outside Australia. If you access this website outside of Australia, you do so at your own risk

Social Compliance

Not only is it important that we source the right product for you, but it is also important to us that it is sourced from the right factories. To this end we ask that our suppliers agree to our “Code of Conduct” which requires them to not use child labor or forced / prison labor, that they pay their workers the right amount, that they comply with the local labor conditions and that their employees work in a safe environment.

Supplier and Quality Control

Hotpromos can create unique promotional products to meet your marketing and promotional requirements by utilizing our local and international suppliers. Suppliers are frequently evaluated against the performance criteria of quality, cost, communication and delivery.To ensure that product standard is maintained we also perform incoming inspections and final inspection of products prior to dispatching the goods.

Purchase Orders

All purchase orders (PO's) must be in writing on customer's official PO form or company letterhead.We will accept email orders conditional to there being a reference to number person and date.

The PO must include the customer's name, address, phone number, fax number, item number/name,quantity, unit price, item color, imprint color/colors, ship method, ship to address, ship date, in-hand date, promotional discounts and any other applicable information. If there is not a price on the Purchase Order, standard catalogue pricing will be used.

Changes to Orders

Changes to the PO must be made in writing and must be approved by the Hotpromos prior to the changes becoming effective. Faxing a request without any confirmation by the Hotpromos will not beconsidered a valid change and customer will be billed for the original order. The customer is responsible for any and all incurred costs prior to change approval. If the customer does not receive a confirmation of the change it may not have been received or approved.

Delays to Stipulated Delivery Time – Force Majeure

Every attempt will be made to honor our stipulated delivery date, however we cannot be held responsible for late deliveries due to circumstances beyond our control in the form of strikes, industrial delays, alterations or delays to contractors delivery schedules, etc.


First Instance Set Up Costs

Involving artwork, screens, discs, plates, etc. will, unless otherwise agreed in writing, apply to all new orders.  

Repeat Order Charges

A repeat set up charge will be applied, unless previously agreed to all repeat orders with the exception of embroidery.

Returning Goods

 Goods must be returned by the Customer’s own courier unless faulty or incorrect, included with goods a copy of purchase order or invoice. Any goods that are decorated will NOT be accepted unless Hotpromos is contacted via a phone call to discuss issues that have arisen. Goods cannot be returned for credit after 21 days from dispatch date of order - other than returns for breach by Hotpromos.

Discrepancy claims against orders must be in writing and will only be accepted within 2 working days from receipt of order.

Credit notes issued by Hot Promos are only redeemable within 12 months from the date of issue.


Payment Terms

Hotpromos requires payment at the time of order unless other arrangements are made in writing between Hotpromos and the Customer which may include the Customer satisfactorily completing a Credit Application Form and having a satisfactory credit rating and on such other terms as Hotpromos may from time to time specify.
Any orders to the value of $5,000 or larger, and/or any offshore produced order will require a 50% deposit be paid at the time of placement of the order. The balance will be prepay or on credit terms if the Customer has been approved for credit.
Hotpromos may suspend or cancel any order if the Customer is in breach of these payment terms.
In the event of payment by credit card (Visa, MasterCard) merchants fees will be on charged to and payable by the Customer. These fees are currently Visa, MasterCard – 2 %.
Freight and/or handling charges apply to all deliveries and are payable by the Customer. These fees will be notified of or about the time the order is placed.


Unless expressly stated otherwise, all amounts specified in any agreement have been calculated without regard to GST and do not include GST. Hotpromos may recover GST from the Customer as an additional amount payable in respect of any fees or other sums payable by the Customer under these Terms.


Artwork requirement

We accept artwork in in PC format on disc or preferably as an email attachment. Files must not exceed 10MG.Artwork must be supplied as an Illustrator Vector file - .eps .ai or saved as a PDF file with all text created to outlines and correct logo PMS colors to be used. *DO NOT SUPPLY artworks as PC file formats such as MS Word, Powerpoint, or doc, bmp, jpeg,tiff, gif or Photoshop files - we cannot use these.If you are unable to provide the artwork required by Hotpromos, we offer an outsourced graphic

design service and have your artwork re-drawn in Vector format. This comes at a charge which will

varyfrom $35.00 upwards, depending on the complexity of the artwork whichyou provide.We aim to provide you with an art proof within 24 hours of receiving your order. If you do not receivean art proof from us within this time frame, contact us immediately as we may not have received yourorder (this may happen due to fax or email issues which are generally beyond our control).Failure to contact us may result in your order not being processed.



Every effort has been made to portray the colors of our products that appear on the Site as accurately as possible. However, because the actual colors you see depend on the monitor you are using, Hotpromos cannot guarantee that your monitor’s display of any color will be completely accurate.


Internet Privacy Policy

Hotpromos collects customer information on-line for marketing and promotional purposes as a way of enhancing your user experience. This data includes customer information gathered through processing transactions and in response to customer surveys. Hotpromos respects your privacy and has instituted policies intended to ensure that your personal information is handled in a safe and responsible manner.

Hotpromos does not sell or give out e-mail addresses to anyone.

All information we receive via e-mail or obtained in connection with your use of this Site shall be Hotpromos’s property. Submission of this information shall constitute an assignment to Hotpromos of all worldwide rights, in all copyrights and other intellectual properties associated with the information. Hotpromos will not be limited in any way in its use, commercial or otherwise, of any such information submitted and will be under no obligation

      -     to maintain the information in confidence;
      -     to pay to user any compensation for any information; or
      -    to respond to any user. You agree that information you submit to the Site will not contain any libelous or otherwise unlawful, abusive or obscene material.

Please remember that you are solely responsible for the content of any information you provide to Hotpromos .You also agree that Hotpromos may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in any sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Hotpromo may use information about you for marketing and promotional purposes.